Personality Types in Business: Conscientious CEOs & Open Technologists

Part of my job at Ranker is to talk to other companies about our data. While people often talk about how “big data” is revolutionizing everything, the reality of the data marketplace is that it still largely revolves around sales, marketing, and advertising. Huge infrastructures exist to make sure that the most optimal ad for the right product gets to the right person, leveraging as much data as possible. For example, I recently presented at a data conference at the Westin St. Francis in San Francisco, which meant that I spent some time on their website. For the past few weeks, long after the conference, I’ve been getting ads specifically for the Westin St. Francis on various websites. At some level, this is an impressive use of data, but at another level, it’s a failure, as I’m no longer in the market for a hotel room. The data to solve this problem is out there as someone could have tracked my visitation of the conference website, understood the date of the conference, and better understood my intent in visiting the Westin. However, this level of analysis doesn’t scale well for an ad that costs pennies, and so nobody does this level of behavioral targeting.

I bring up this story because I believe this illustrates a difference between how people who think of themselves as businesspeople and people who think of themselves as technologists often think. When talking about Ranker data, I often see this dichotomy. People who are more traditionally business minded want a clear business reason to use data, while people who think of themselves as technologists seem more open to trying to envision a world where data does all sorts of neat things that data should be used for. For example, I recently graphed opinions about beer, illustrating that Miller Lite drinkers were closer to Guinness drinkers than to Chimay drinkers. As a technologist, I’m certain that a world will soon exist where bartenders can use data about me and others like me (e.g. the beer graph), to recommend a beer. I don’t worry as much about the immediate path from the conception of such data to monetization. I know that the beer graph should exist and I’m happy to help contribute to it, confident of my vision of the future

This division between people who think like businesspeople and people who think like technologists is important for anyone who does business development or business to business sales, especially for those of us in the technology world where the lines are often blurry. Mark Zuckerberg is a CEO, but clearly he thinks like a technologist. My guess is that a lot of the CTOs of big companies actually think more like businesspeople than technologists. If I were trying to sell Mark Zuckerberg on something, I would try to sell him on how whatever I was offering could make a huge difference to something he cared about. I would sell the dream. But if I were selling a more traditional businessperson, I would try to sell the benefits versus the costs. I would have a detailed plan and sell the details.

I actually have a bit of data from to support this assertion. We have started collecting data on visitors’ professions and below I compare businesspeople to technologists on two of the Big Five personality dimensions that are said to underlie much of personality: Conscientiousness and Openness to Experience. As you can see, businesspeople are more conscientious (detail oriented, fastidious, responsible), while technologists score higher on openness which is indicative of enjoying exploring new ideas and thinking of new possibilities.

Personality Types in Business

The reality is that every business needs a balance between those who are detail oriented and precise (Conscientious) and those who think about a vision for the future (Openness to Experience). Often, technologists who start a company will eventually hire professional businesspeople who provide this balance (e.g. Sheryl Sandberg or Eric Schmidt). Clearly, the best sales pitch will be both detailed and forward thinking. However, if you’re talking to someone and have limited time and attention, considering whether you are speaking to someone who is more of a businessperson or more of a technologist may give you better insight into how to frame your pitch.

- Ravi Iyer

ps. Crossposted on Zenzi Communications‘ blog here, which is using a data driven approach to improving communications strategies.



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